We wrote a little while about listening skills and how to do better at properly, actively listening. (See here). That earlier post described an approach – using actual active-listening skills. this post gives some additional tips.
When reading these think about times when a person you’ve spoken to hasn’t given you these considerations. Then you’ll know how it feels and so you can hopefully avoid visiting the same annoyances on others.
Here we go:
Make your communications with clients count. They can be friendly, caring, courteous and warm – but they must also be relevant, useful, businesslike and purpose-driven. If your communication doesn’t add at least 18 carat value don’t engage in it in the first place.
Whenever you communicate with a client three considerations are essential:
A lot is said in all sorts of places about listening skills and how it’s so important to listen but we see little explanation of what listening well actually is.
How do you make yourself listen better – especially if it’s not a natural inclination of yours?
To start with, consider these three active listening techniques. These are standard methods used by all good listeners – including professional counsellors.